Specialty
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The role
The company places Philippines-based contractors with Australian clients. This client is a wholesale distributor of scooters and outdoor recreation products selling B2B and online, and needs a customer service and administration assistant across its brands.
What you will do
- Answer wholesale and consumer enquiries by email, phone and online messaging
- Handle order tracking, returns, warranty requests and complaints, escalating complex cases
- Process orders and coordinate dispatch with warehouse and logistics teams
- Update product information, pricing and stock across e-commerce platforms
- Manage shared inboxes and give administrative support to owners and management
- Keep paperwork and a spreadsheet of overseas supplier shipments
What they ask for
- Minimum 3 years in customer service, e-commerce support, administration or similar
- Excellent written and spoken English with confidence communicating with Australian customers
- Experience with enquiries, order processing and complaint resolution
- Proficient in Microsoft Office or Google Workspace
- Familiar with e-commerce platforms and CRM tools
- Philippines-based; aligned to Australian hours (about 9 AM to 5 PM)
- Independent contractor who discloses other roles and lists the engagement on LinkedIn
What they offer
- Independent contractor engagement
- Fully remote from home
- Flexible management of time within Australian business hours
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.